Shipping / Policies

We attempt to have all of our stuffed animals in stock and available for immediate shipment. Most smaller packages will ship out via priority mail or first class and should arrive within a week. Larger items will usually ship via Fed Ex and could take from 4-8 business days to arrive. Shipping charges will be added to each order. Express orders for larger packages and international orders may incur charges over and above that which shows up on the invoice/order form. Australia usually will have an additional charge above the amount shown on the order form.

You can see the specific shipping / handling charges in the order section. We can do international orders but extra shipping charges may need to be added to your credit card at time of shipment. We can also do express mail and Fed-ex 2-day shipments. We try get express orders out the same day the order is placed, if it is ordered before noon pacific coast time. We can overnight orders if the order is placed early enough in the day. Overnight shipments will have additional costs which will be added to your card at time of shipment.

RETURN POLICY: Returns will be accepted and refunds given for the cost of the item less shipping charges at our discretion. Returns may incur a 15% restock fee. Large drop shipped items may or may not be able to be returned and will have a minimum 15% restock fee. There is also a non-refundable drop ship fee charged by most vendors. This fee will not be refunded. Returns must be made within ten days after receipt of order. A copy of the original order form must be included with returned item. Return shipping costs will be covered by the returnee.

Express Shipping

We can express ship for an additional $24.95 charge (this is in addition to the standard charges, not instead of). This charge covers most smaller and medium sized packages for US shipments only. Larger sized items may incur additional express shipping charges which we will add to your bill after shipping. Keep in mind very large items can run over $100 for express shipping. We will ship via Fed Ex 3-day express saver or 2-day shipping (for small items) unless specifically requested for overnight. Keep in mind that fed ex does not count weekends so let us know if you have a specific deadline for arrival time. All overnight shipping will incur additional charges. Express packages are generally boxed up the day of order and shipped out the same day (only if ordered before 12pm pacific coast time). Orders placed in the afternoon (west coast time) may not be processed until the next day. If you have an urgent timeline you need to let us know in the comments section of the order form. This does not apply to international shipments. Please see intl shipping info for more info.

Expedited Shipping

Expedited shipping is for small and medium sized packages that you would like to receive within 3-4 days, but not quite as urgent as to require express shipping. We can expedite an order for an additional $14.95 charge (this is in addition to the standard charges, not instead of). This charge covers smaller and medium sized packages for US shipments only. Larger sized items may incur additional express shipping charges which we will add to your bill after shipping. Keep in mind very large items can run over $100 for express shipping. Expedited packages are generally boxed up the day of order and shipped out the same day (generally if ordered before 11 am pacific coast time). Orders placed in the afternoon (west coast time) may not be processed until the next day. If you have an urgent timeline you need to let us know in the comments section of the order form. This does not apply to international shipments. Please see intl shipping info for international orders.

International Shipping Policies

We can ship to international destinations. Most shipments will ship via US air mail which takes about 2-3 weeks to most countries, but can take up to three weeks or more. There are size restrictions so some of the larger items will not be able to ship. Please keep in mind that we have no control over the postal system or customs from other countries and on occasion packages will get held up for longer than 2 weeks. We have no control over this and can make no guarantees for intl. shipments. We can also ship express intl. which takes about one week but again we make no guarantees. We are at the mercy of foreign shipping policies and customs and the customer is assuming this risk when placing the order. Some countries may also have duty or taxes which are not covered in our shipping charges. The customer is assuming the risk for all international orders. Shipping charges on the order form are estimates only. If your total shipping charge comes up to significantly more than the amount shown we will contact you for approval before shipping. Australia usually will have an additional charge above the amount shown on the order form.

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